diff --git a/support.rst b/support.rst index 0469e7a68d8fb9ed99e64cfff7ccd82ef9bd5949..c15c0b03ec7978b883edfae1abcfa6a220d5a375 100644 --- a/support.rst +++ b/support.rst @@ -1,50 +1,86 @@ -# Support - -#NOTE: #TODO# all the links need updating and content moved into this repo. - -## Getting started - -The starting experience for all Beagles has been made to be as consistent as is possible. For any of the Beagle Linux-based open hardware computers, visit our [getting started guide](support/getting-started). - -## Getting support - -BeagleBoard.org products and [open hardware](https://www.oshwa.org/definition/) designs are supported via the on-line community resources. We are very confident in our community's ability to provide useful answers in a timely manner. If you don't get a productive response within 24 hours, please escalate issues to Jason Kridner \(contact info available on the [About Page](https://beagleboard.org/about)\). In case it is needed, Jason will help escalate issues to suppliers, manufacturers or others. Be sure to provide a link to your questions on the [community forums](https://forum.beagleboard.org) as answers will be provided there. - -## Diagnostic tools - -Best to be prepared with good diagnostic information to aide with support. - -* [Example run of 'version.sh' script needed for support requests](https://groups.google.com/d/msg/beagleboard/4oo4oL20BEs/MVwxfR-XCAAJ) -* [Beagle Tester source](https://github.com/jadonk/beagle-tester) -* [Beagle Tester image releases](https://github.com/beagleboard/buildroot/releases) - -## Community resources - -Please execute the board diagnostics, review the hardware documentation, and consult the mailing list and IRC channel for support. BeagleBoard.org is a "community" project with free support only given to those who are willing to discussing their issues openly for the benefit of the entire community. - -* [Frequently Asked Questions](https://beagleboard.org/support/faq) -* [Mailing List](https://forum.beagleboard.org) -* [Live Chat](https://beagleboard.org/chat) - -## Consulting and other resources - -Need timely response or contract resources because you are building a product? - -* [Resources](https://beagleboard.org/resources) - -## Repairs - -Repairs and replacements only provided on unmodified boards purchased via an authorized distributor within the first 90 days. All repaired board will have their flash reset to factory contents. For repairs and replacements, please contact 'support' at BeagleBoard.org using the RMA form: - -* [RMA request](https://beagleboard.org//support/rma) - -## Understanding Your Beagle - -* [BeagleBone Introduction](https://beagleboard.org/Support/bone101) -* [Hardware](https://beagleboard.org/Support/Hardware+Support) -* [Software](https://beagleboard.org/Support/Software+Support) -* [BoneScript JavaScript library](https://beagleboard.org/Support/bonescript) -* [Books](https://beagleboard.org/books) - * [Exploring BeagleBone](https://beagleboard.org/ebb) - * [BeagleBone Cookbook](https://beagleboard.org/cookbook) - * [Bad to the Bone](https://beagleboard.org/bad-to-the-bone) \ No newline at end of file +Support +======= + +#NOTE: #TODO# all the links need updating and content moved into this +repo. + +Getting started +--------------- + +The starting experience for all Beagles has been made to be as +consistent as is possible. For any of the Beagle Linux-based open +hardware computers, visit our `getting started +guide <support/getting-started>`__. + +Getting support +--------------- + +BeagleBoard.org products and `open +hardware <https://www.oshwa.org/definition/>`__ designs are supported +via the on-line community resources. We are very confident in our +community’s ability to provide useful answers in a timely manner. If you +don’t get a productive response within 24 hours, please escalate issues +to Jason Kridner (contact info available on the `About +Page <https://beagleboard.org/about>`__). In case it is needed, Jason +will help escalate issues to suppliers, manufacturers or others. Be sure +to provide a link to your questions on the `community +forums <https://forum.beagleboard.org>`__ as answers will be provided +there. + +Diagnostic tools +---------------- + +Best to be prepared with good diagnostic information to aide with +support. + +- `Example run of ‘version.sh’ script needed for support + requests <https://groups.google.com/d/msg/beagleboard/4oo4oL20BEs/MVwxfR-XCAAJ>`__ +- `Beagle Tester source <https://github.com/jadonk/beagle-tester>`__ +- `Beagle Tester image + releases <https://github.com/beagleboard/buildroot/releases>`__ + +Community resources +------------------- + +Please execute the board diagnostics, review the hardware documentation, +and consult the mailing list and IRC channel for support. +BeagleBoard.org is a “community†project with free support only given to +those who are willing to discussing their issues openly for the benefit +of the entire community. + +- `Frequently Asked Questions <https://beagleboard.org/support/faq>`__ +- `Mailing List <https://forum.beagleboard.org>`__ +- `Live Chat <https://beagleboard.org/chat>`__ + +Consulting and other resources +------------------------------ + +Need timely response or contract resources because you are building a +product? + +- `Resources <https://beagleboard.org/resources>`__ + +Repairs +------- + +Repairs and replacements only provided on unmodified boards purchased +via an authorized distributor within the first 90 days. All repaired +board will have their flash reset to factory contents. For repairs and +replacements, please contact ‘support’ at BeagleBoard.org using the RMA +form: + +- `RMA request <https://beagleboard.org//support/rma>`__ + +Understanding Your Beagle +------------------------- + +- `BeagleBone Introduction <https://beagleboard.org/Support/bone101>`__ +- `Hardware <https://beagleboard.org/Support/Hardware+Support>`__ +- `Software <https://beagleboard.org/Support/Software+Support>`__ +- `BoneScript JavaScript + library <https://beagleboard.org/Support/bonescript>`__ +- `Books <https://beagleboard.org/books>`__ + + - `Exploring BeagleBone <https://beagleboard.org/ebb>`__ + - `BeagleBone Cookbook <https://beagleboard.org/cookbook>`__ + - `Bad to the Bone <https://beagleboard.org/bad-to-the-bone>`__