diff --git a/boards/terms-and-conditions.rst b/boards/terms-and-conditions.rst index fb97253fee7217a41c9c2b01790c18ca0a854d8e..9540d4a2eb847dbf008180760428011e85b80377 100644 --- a/boards/terms-and-conditions.rst +++ b/boards/terms-and-conditions.rst @@ -186,26 +186,29 @@ BeagleBoard.org Foundation Oakland Twp, MI 48306 U.S.A. -**WARRANTY:** If bought from any of our authorized distributor then -the board assembly as purchased is warranted against defects in materials and -workmanship for a period of 90 days from purchase. This warranty does not cover -any problems occurring as a result of improper use, modifications, exposure to water, -excessive voltages, abuse, or accidents. All boards should be returned to the -concerning authorized distributor via standard mail if an issue is found. -If no issue is found or express return is needed, the customer will pay all shipping costs. +**WARRANTY:** If purchased from an authorized distributor, as listed on the board page +at https://www.beagleboard.org/boards, then the board assembly as purchased is warranted +against defects in materials and workmanship for a period of 90 days from purchase. This +warranty does not cover any problems occurring as a result of improper use, modifications, +exposure to water, excessive voltages, abuse, or accidents. No boards should be sent to +back to a distributor without contacting rma/support. -.. note:: +.. note:: Repairs and replacements only provided on unmodified boards purchased via an authorized distributor - within the first 90 days. All repaired board will have their flash reset to factory contents. For + **within the first 90 days**. All repaired board will have their flash reset to factory contents. For repairs and replacements, please contact 'support' at BeagleBoard.org using the RMA form: - `RMA request <https://beagleboard.org/support/rma>`_ + `RMA request <https://www.beagleboard.org/rma>`_ -Before returning the board, please visit - - -https://BeagleBoard.org/support + Before making any attempt to return your defective board to a distributor + you should visit `support page <https://BeagleBoard.org/support>`_ and reach + out to `Jason <https://beagleboard.org/about/jkridner>`_ for possible solutions. + + Additional terms: + - Your Repaired/Replacement boards will not be sent by priority shipment, please be patient. + - You are responsible for all the expenses if there isn't really an issue with the board. + - If no issue is found or express return is needed, the customer will pay all shipping costs. For up to date SW images and technical information refer to @@ -213,12 +216,12 @@ https://beagleboard.org/latest-images All support for this board is provided via community support at -BeagleBoard.org forum +`BeagleBoard.org forum <https://forum.beagleboard.org/>`_ To return a defective board for repair, please request an RMA at -http://beagleboard.org/support/rma +https://www.beagleboard.org/rma -Please DO NOT return the board without approval from the RMA team -first. +**Please DO NOT return the board without approval from the RMA team +first.**